Brand Protection

FDR has been a business partner to some of North America’s largest credit grantors for over 25 years. We take pride in our commitment to protecting each and every client’s brand as if it were our own. Bolstered by one of Canada’s most effective Quality Assurance teams and built on the foundation of our commitment to protect our client’s brand, this is truly reflected in our Core Values:


  • Listening to and respecting each other
  • Providing support to one another, working co-operatively, respecting one another’s views, and making our work environment fun and enjoyable.
  • We help others to achieve their deadlines without having to be asked.
  • We work with one another with enthusiasm and appreciation.
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  • Being open and honest in all our dealings and maintaining the highest integrity at all times
  • Understand that each person is as skilled in some way as another and is entitled to express their views without interruption.
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  • By always doing what we say we will strive for excellence and quality in all that we do
  • Quality will always win the day
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  • Taking ownership of our customers’ needs and being accountable for delivering, timely and accurate, professional service.
  • We are each fully accountable for our work in gaining any possible new or repeat business from our customers
  • We understand our customers’ business.
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  • We value learning, feedback, coaching, and mentoring.
  • Whenever we undertake a project it is our responsibility to express our training needs and gather the required skills.
  • We each take responsibility to gain the required development to meet our customers’ needs
  • Working with urgency and commitment to be successful from an individual and the companies perspective
  • Timeframes are always met
  • Clients’ needs are met regardless of corporate wants
  • We are all responsible for a healthy and environmentally friendly workplace
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